UltraVNC Team - (Free)
Troubleshooting becomes very easy with UltraVNC as it allows to remotely control a computer from another on using the Internet connection.
UltraVNC is an easy to use computer program that can display the screen of another computer (via internet or network ) on another screen.
The software consists of a server and a viewer. It is very useful for IT support as user easily accesses his customer's computer from anywhere in the world and remotely solve the technical issues that occurred without being necessary the installation of the software on the clientâ€™s computer. One of the main features of this solution VNC is its much higher reactivity with existing tools.
UltraVNC essential features include a Video Driver Mirror, an optional encryption module, integrated Windows authentication with a domain and Active Directory, File Transfer, emulating mouse and keyboard and communication window Discussion.